Privacy Policy

AskMira provides an AI assistant, referred to throughout as Mira. When this policy says we, us or AskMira, it means the operator of the AskMira service you signed up with. Mira is a product persona powered by configurable third-party AI providers; it is not a human and not a proprietary foundation model.

Account details you give us: your name, email address, chosen language and currency, and your password stored only as a salted hash we can never read.

Content you create: the messages you send, files you upload and images you request, so Mira can respond and so you can return to your history later.

Billing data: your plan, subscription status and payment references. Card numbers are handled by our payment processor and never stored on our servers.

Privacy-safe usage signals: page views and feature counts that never include the content of your prompts, files or replies.

We do not sell your personal data. We do not use your private conversations to train public models. We do not use your prompt or document content for public analytics, advertising profiles or resale of any kind.

When you send a message, upload a file or request an image, the content needed to answer is transmitted to the configured AI provider acting as our subprocessor. They process it only to return your result. If an integration such as email is connected by you, Mira accesses only what you explicitly authorise, only when you ask, and only for that task.

Retention periods for conversations and files are configurable and shown in your privacy controls.

We process account and content data to perform our contract with you, billing data to meet legal obligations, and privacy-safe usage data under our legitimate interest in keeping the service reliable. Where the law requires consent, such as certain cookies or marketing email, we ask for it first and honour a withdrawal at any time.

You can access, export, correct or delete your data. From Account settings you can export your data, delete individual conversations, delete your whole account, and manage marketing preferences with one click. You may also object to or restrict certain processing, and you can lodge a complaint with your local data protection authority.

Requests are actioned promptly and, where a statutory window applies, within it.

You can permanently delete your account at any time, either from Account settings inside the app or from our public deletion page at askmira.ai/delete-account. You will be asked to sign in first so we can confirm the request is really yours.

When you delete your account we permanently remove your profile (your name, email, language and currency, personalisation and any saved memory), all of your conversations and messages, the files you uploaded, the images Mira created or edited for you, your projects and saved items, and your credit balance and credit history.

Two things are retained, and only for narrow reasons: a minimal record that your email address previously held an account, kept solely to prevent repeated abuse of free trials, and billing records held by our payment processor, kept only for as long as tax and accounting law requires. Neither is used for marketing or profiling. Deletion is immediate and cannot be undone.

Depending on the configured providers, data may be processed in other countries. Where that happens we rely on recognised safeguards such as standard contractual clauses, and we disclose the active subprocessors so you always know who is involved.

Passwords are hashed, sessions are signed, admin access requires multi-factor authentication, and transport is encrypted. No system is perfect, so if a breach ever affects you we will tell you honestly and quickly.

AskMira is not directed at children under the age required by your local law, and we do not knowingly collect their data. If you believe a child has signed up, contact us and we will remove the account.

If this policy changes in a way that affects you, we will say so clearly rather than quietly editing a date. Questions about privacy can be sent to our support address, and we read every one.